Trusted Shops is an international company, with 6 offices in Europe, which deals with certifying eCommerce and protecting consumers in their online purchases. Born in Germany with the mission of enabling a certain degree of "digital trust", to date Trusted Shops has certified more than 30,000 online shops and is considered the No. 1 trust mark in Europe.
But how does the Trusted Shops Certification work and what does it mean for an online shop? The obtaining of the Certification passes through the verification, by Trusted Shops, of a series of requirements that the online store must comply with and which deal with both the main regulations on e-commerce, and security and protection; the goal of Trusted Shops is to ensure the consumer a positive shopping experience in all its phases, from site navigation to customer support. The criteria to be met to receive the Certification are numerous and include several aspects:
- Seller identity: Company details and contacts must be easily available.
- Safe browsing: Data transmission must be secure and fully encrypted.
- Products and prices: Items offered must not violate the Trusted Shops exclusion criteria. These must also be clearly described and their prices reported in a clear and transparent manner.
- Transparency during the purchase process: products and services, their prices and any additional costs, as well as shipping costs and service information must be summarized in a clear and understandable manner during checkout.
- Shipping and Payments: Shipping times and costs, as well as the available payment methods must be clearly described within the general conditions and during the purchase process.
- Order confirmation: at the end of the order process, a detailed and comprehensible summary of the products / services requested, shipping costs and any additional costs must be sent by e-mail.
- Right of withdrawal: the right of withdrawal, its conditions and the return procedure must be explained in a clear and transparent manner. Any exclusions from the right of withdrawal must be communicated, as well as the costs to be incurred for the return.
- Quality: the online store must always meet the 3 quality indicators, on average of the last 30 days:
- Average seller rating must not fall below 4 stars
- In order to display the quality seal, the online store must respond within 5 days to at least 95% of requests Buyer Protection via the Trusted Shops system
- The Quality Seal remains active if at least 95% of orders are processed without refund requests
For more information, please consult the dedicated section on the Trusted Shop website https://www.trustedshops.it/sigillo-di-qualita/
Buyer Protection
Trusted Shops is also committed to protecting the buyer on all online orders placed at certified stores. After each purchase made, it is possible to subscribe for free to the Trusted Shops Guarantee which, regardless of the payment method used, ensures in case of non-delivery or non-refund. You will find the link to the Warranty immediately after completing your online order
What does the Trusted Shops Guarantee cover?
The Trusted Shops Guarantee insures the consumer up to € 2,500.00 on purchases made online at certified Trusted Shops stores, regardless of the payment method and in the following cases:
- Order not received or lost during transport
- Non-refund after return or cancellation of the order
More information and details on the warranty can be found on the dedicated page of Trusted Shop https://www.trustedshops.it/protezione-acquirenti/#a-cosa-serve-la-protezione-acquirenti
How do I sign up for the Warranty?
After completing the purchase, an invitation to subscribe to the Trusted Shops Guarantee will appear on the screen: just follow the steps indicated to register for the service and complete the activation, completely free. You will be directed to the My Trusted Shops website and after registration you will have your own Personal Area where you can activate your Guarantees and where you can request refunds in the cases provided.
